1. Order Cancellation
- Before Shipping: You may cancel your order at any time before it has been shipped. To cancel, please contact our customer service team at [email protected] or call 1-800-555-6789. Include your order number and details in your request.
- After Shipping: Once an order has been shipped, it cannot be canceled. You will need to follow our return process if you wish to return the product.
2. Return Process
- Eligibility: Products can be returned within 30 days of receipt, provided they are in their original, unopened condition.
- How to Return: To initiate a return, contact our customer service team for a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for the return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
3. Refunds
- Processing Time: Once we receive the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- Restocking Fee: A restocking fee of 15% may apply for returned items that are not defective or incorrect.
4. Non-Returnable Items
- Exceptions: Certain items, such as opened or used products, special orders, and clearance items, are non-returnable. Please verify the return status of these items with customer service.
5. Changes to Policy
- Policy Updates: We reserve the right to update or modify this cancellation policy at any time. Any changes will be posted on our website, and the updated policy will apply to all new orders.
If you have any questions or need assistance with a cancellation or return, please contact our customer service team at [email protected] or 1-800-555-6789
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